Shipping & returns
SHIPPED BY HAND FROM GERMANY
Dispatch
Orders are packed within three working days. Everything is sent from Germany, wrapped stiff enough that the books arrive flat and prints size A2 and larger arrive in a rigid tube.
Delivery times
Germany 2–4 working days. EU 4–8 working days. Rest of the world 7–21 working days.
Tracking is available on request — ask before you order and I will add it.
Costs
Shipping is calculated at checkout by destination. Orders over €60 ship free within Germany.
Digital orders
PDFs are delivered by e-mail immediately after payment. As digital goods they are exempt from the right of withdrawal once the download has started.
Right of withdrawal
You may cancel physical orders within 14 days of receipt without giving a reason. Send an e-mail and return the items unused; return postage is yours unless the item arrived damaged.
Damaged in transit
Send a photo by e-mail. Damaged books and prints are replaced, or refunded if the item is sold out. No return needed for obvious transit damage.